DocLine (Arts en Zorg) retains your data no longer than strictly necessary within the framework of healthcare provided to you. In principle, the retention period for medical data is 20 years (counting from the last change to the file), unless longer retention is necessary for the purpose of health-related services.
Have you been in contact with DocLine? By telephone, chat, or e-mail? Telephone conversations and chat sessions are stored for quality purposes. After 3 months, the telephone conversations are permanently deleted. After 3 months, chat sessions are moved to an internal back up and 1.5 months later also permanently deleted. And e-mails are retained no longer than necessary to answer your question.
Only if there are legitimate reasons, for example the completion of a complaints procedure, we may retain your data longer than indicated above. In that event, your data will be removed immediately after completion of the procedure for which it is retained.
Telephone and video consultations are never stored.
Do you have questions about this? You can always use the chat to discuss it with one of our healthcare providers.