frequently asked questions

video consultations via docline

During a video consultation you have a regular consultation with your healthcare provider. The only difference is you’re not in the same room; you meet each other in a secured online environment. During the video consultation, you can discuss your health issue or question. Because you can see your healthcare provider, you can still discuss matters of a physical nature, such as a skin rash. A video consultation is completely free and just as long as a consultation at the general practice.

If you’re registered with DocLine, you can book an appointment for a telephone or video consultation online. You can do this via our patient portal, gezond.nl. After making your appointment, you’ll receive a confirmation e-mail containing a link to the video consultation. A few minutes before your appointment is due to start, click on the login link and you’ll arrive in the virtual waiting room for the video consultation. The healthcare provider will initiate the consultation.

You can book a video consultation appointment for every topic that you would normally book an appointment at the general practice for. As an example, does your child have a fever? Then you can simply book a video consultation because the GP will be able to see your child. After a (telephone or) video consultation, if needed, an appointment can always be made for you to come to the practice. Lastly, the video consult is not suitable for emergencies, for emergencies, please telephone the practice directly.

Just like a normal consultation, it is important that you arrive on time for a video consultation. If you log on late, it will depend on other appointments whether the healthcare provider will still be able to see you. We cannot guarantee this. When you have your first video consultation with us, it is a good idea to check in advance that everything is working properly (your camera/webcam, internet connection, and microphone). As soon as you click the link to the video consultation, you will be able to test this in your browser before you go into the actual consultation. Take some time to try it out before the video consultation with the healthcare provider begins.

If you are experiencing technical issues (before or during the consultation), you can contact us via the chat. Our chat is available every day between 07:00 and 21:00.

You can video call with your GP using your computer, smartphone, or tablet. You don’t need to install an app or program for this, but you do need a good browser (Google Chrome, Mozilla Firefox, or Safari), a working camera or webcam, and a microphone (built-in or separate). If you want to use your iPad, it needs to run on iOS version 10 or higher. For any questions, you can chat with our healthcare providers any day between 07:00 and 21:00.

The video consultation takes place within our secured environment, for which you’re required to log in using your DigiD. Only you will be sent a link to the video consultation, at the e-mail address that is linked to your account. Thanks to the secure, one-time connection, nobody can log on to watch or listen in. In addition, the conversations will not be recorded or saved.

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