If we can’t come to a solution together, your complaint can be put before an impartial complaints officer. This complaints officer can act as a mediator in your complaint, but can also inform you about the complaints procedure, answer questions, or offer guidance for filing a written complaint.
Should that still not resolve your complaint, you can then request a decision from the Disputes Commission. The decision of the Disputes Committee is binding. More information on this topic is available on the SKGE website.